© 2018 Sampson the Artist, LLC

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CUSTOMER SUPPORT: 

FAQ * TERM & CONDITIONS * CONTACT US

Terms of Service

1. GENERAL TERMS

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  • All work will include a subtle signature that you may not remove.

  • I might record the drawing process and post it on my youtube.

  • Prices are subject to change based on demand.

  • I have the right to reject any order that I do not feel comfortable drawing for any reason.


 

2. PAYMENT

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  • Currency accepted is USD.

  • All commissions requires a 50% deposit before any work is started.

  • Don't send me any money before I have agreed to give you a slot and requested you to send me the payment.


 

3. PROCESS AND DELIVERY

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  • I will notify you when I have started on your commission and you, therefore, lose the rights to a refund (see point 7 further below for more info on refunds)

  • While I'm working on your commission I will make reviews with you to make sure I make it just right for you!

  • Amount of reviews depend on the complexity of the work.

  • During the reviews, you will see work-in-progress and these images will usually include a watermark and be smaller than the finished piece.

  • The time it takes to finish your commission varies between 1 - 4 weeks depending on factors such as health, complexity of commissioned piece, other work, family issues.

  • If anything comes up that will slow the progress of the initially estimated delivery time I will let you know asap.

  • Once the piece is finished you will receive the full-resolution image or canvas (whichever form of art you have purchased). For digital pieces, depending on where you live, we can arrange to print and ship your artwork. Just ask :)

 

 

4. REVISIONS

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  • A fee will be added if you want something changed on the final piece - unless, of course, a misunderstanding from my side has been made.

  • If you wish for me to change something in the commission you have previously been satisfied with, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make.

  • If your reference is unclear to start with changes will come at an extra charge.


 

5. COPYRIGHT / USAGE POLICY

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  • I, the artist, claim the rights to the produced drawing, not the buyer. Therefore I am allowed to use the copyrighted artwork to:

    • Promote myself with it everywhere

    • Publish books with it
    • Display it everywhere to my liking

    • Post it wherever I want

  • The buyer is allowed to:

    • Use the commissioned piece for personal use unless agreed otherwise (yes, you can upload it to your dA, Instagram, Tumblr, etc.)

    • Print the artwork and claim the character(s) as their own, but not the artwork itself.

    • Use the artwork to promote themselves. You are not forced to give me credit when you post it but it is very appreciated.

  • The following is considered copyright infringement:

    • Reproducing/using the copyrighted artwork commercially - means making money off it in any way (unless agreed otherwise).

    • Claiming the artwork as your own 

    • Removing my signature from the artwork (unless agreed otherwise)

    • Altering the artwork without my consent (unless agreed otherwise)

  • I reserve the full rights to the image and it's use/distribution unless otherwise agreed upon (rights to the image for your own non-personal use may be purchased).

 

 

6. CUSTOMER SATISFACTION

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  • I will do everything I can to make my customers happy!

  • If you have a problem with anything in regards to the commissioned piece please tell me right away so we can find a solution together.

 

 

7. REFUND / CANCELLATION POLICY

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  • The buyer is not allowed a refund once I started working on the commission.

  • If for any reason I am unable to start your commission you will receive a full refund.

  • If you cancel your order before I started it, you can get a full refund.

  • If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself.

  • If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all before mentioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will also decline the chargeback and give Paypal our conversations in which we talk about the commission as evidence that I have completed work for you.

 

 

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If you have a problem with any of these statements, they may be changed if discussed with me prior to ordering your commissioned piece.

 

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If the buyer breaks any of the points stated above they will lose all before mentioned rights to the artwork commissioned by me, the artist, and I will have the right to profit further from the commissioned artwork in any way I see fit. If you have a problem with any of these statements, they may be changed if discussed with me prior to ordering your commissioned piece.