© 2018 Sampson the Artist, LLC

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CUSTOMER SUPPORT: 

FAQ * TERM & CONDITIONS * CONTACT US

FAQ

 

How do you paint your pet portrait paintings?

 

All commission paintings are hand-painted by me using professional grade, heavy body acrylic (water-based) paint on 7/8 inch deep, back-stapled, standard stretched canvas ready to frame. I use your photos for reference when painting. Good quality photos will result in the best custom paintings as I can capture more detail.

 

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How much are your commission paintings?

 

Prices depend on the size of canvas you choose. Click here to view the price list for standard sizes I offer but I can provide a quote for any additional size you wish. Add $25 for each additional subject in the same painting.

 

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What is the process to place a custom painting order?

 

You can easily commission a custom painting! Here is a rundown of how it works:

  1. Select your options, Upload your photo(s), and Submit your order

    • If you would rather order via email, I can be reached at traevolicompany{at}gmail.com.

  2. I will contact you via email if I have any questions about your order details then will have the painting complete in 1-4 weeks, depending on my workload.

  3. I will email you a digital proof of the final painting for your approval at which point I will work on any requested small changes until you are 100% happy with the painting.

  4. Upon your final approval and payment, I will ship the painting to you.

 

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If I want more than one person on the same canvas, do they need to be in the same picture together

 

No. Just send me your photos of all the people you’d like included and I can combine them in the artwork so that they’re all in the same piece. For each additional person in one painting, add an extra $25 to the base price.

 

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What payments do you accept?

I currently accept credit cards, debit cards, cashapp, and money orders.

 

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Do you offer framing for the paintings?

 

I do not currently offer framing; however, I can recommend you try a local custom framer or, for a more affordable option, visit your local craft store like Michaels, Hobby Lobby, AC Moore, Aaron Brothers, etc. to purchase off the rack open back ready-made frames. Check your local store’s website for 40% coupons or 50% off sales and coupons.

 

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How much is shipping?

 

Shipping is free for rolled canvas paintings within the continental United States. I ship USPS Priority for smaller paintings and UPS Ground for medium to larger paintings. All paintings are insured. Please excuse the second-hand packing material as I try to use all recycled materials for my packaging to do my part for the environment!

 

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Do you ship internationally?

 

Yes, I can ship internationally for a cost via regular postal service. Additional custom fees may apply when you pick-up the package from the postal service. I have no way of knowing this amount and therefore am not responsible for any custom charges that may be owed. If ordering from another country, please note all my measurements are in inches and prices are in US Dollars.

 

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How long does it take to complete my commission order?

 

The turnaround time depends on how many orders I am currently working on, but I can typically complete a painting in 1-4 weeks. All custom paintings are done in the order I receive them. I will let you know the approximate wait at the time of your order. If you have a special date you need it by just let me know and I will advise if I can accommodate (I usually can!).

 

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Can I request changes to the painting after I see the digital proof?

 

Yes, reasonable alterations can be requested to the painting until you are 100% satisfied. I want you to be happy!

 

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